A 99.9% Server Uptime
We’ve built our shared web hosting system using reliable hardware and strongly customized software. Our sysadmins have installed a customized version of SELinux on all our servers in order to guarantee the highest level of safety and reliability. We’ve added a number of DoS protection units combined with very powerful firewall programs to make sure our internal network is impenetrable and safe.
Our Linux shared web hosting plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you build your own cloud hosting system, it is important to also set up your own network architecture. For this reason, we built a custom–configured internal network in each one of our datacenter facilities. Relying on top–drawer Juniper switches and routers, our internal network allows for remarkably fast data transmission speeds and is completely redundant.
Because of this, you will enjoy a 99.9% network uptime in our USA based datacenter, in our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter and in our Australia based datacenter, irrespective of which hosting service you’ve chosen.
A 30–Day Money–Back Guarantee
Just like with every other service, if it is your cash on the line, you cannot feel truly safe. That is why, with all our cloud hosting packages we offer a 30–day money–back guarantee. If you do not feel satisfied with our web hosting service or in case you want to use a more powerful web hosting solution, like a VPS web hosting services or a dedicated hosting services – we will give you a full refund, without any obscure fees or reimbursement charges.
24/7 Technical Support
When you operate a web hosting company, your technical engineers are of fundamental importance. This is exactly why we have punctiliously chosen a very skilled group of technicians, each with several years of experience behind his back. With their help, we offer 24x7 support with each of our hosting packages.
And not just that, we offer a 1–hour response time guarantee. All customer service requests are answered in under 60 minutes and our average response time is just 20 minutes!