Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You can find nearly all the answers to your questions in the easy–to–navigate Help Center included in our Hosting Control Panel. It offers a huge repository with regularly asked questions and detailed help articles compiled by our professional client support staff.

  • Top quality support service

  • Instructional Videos

  • If you prefer to see how an action is done or how an issue is dealt with, rather than just reading about it, take a look at our collection of instructional video tutorials. They address a variety of issues and will help you swiftly learn how to work with our Hosting Control Panel.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Guarantee

  • We back up all semi–dedicated servers with a 24/7 help desk service and a sixty–minute support ticket response time guarantee. Our expert technical support engineers will be online for you around the clock to attend to your enquiries and to deal with any problem that you may possibly stumble upon. Just open a helpdesk ticket from the Help Center section and we will respond back to you within a minute.