Client Support Channels
A Sixty–Minute Response Guarantee
Every support request you submit to us will be replied to within maximum 1 hour. In case your trouble ticket or email needs additional assistance from an administrator, we’ll without delay forward it and leave a note to let you know that your issue is being worked on. If you make use of our Optional Managed Services package, all of the tasks included there will be carried out at a time of your liking.
A Top–Notch Customer Service
We’ll be online for you 24–7 to respond to any questions that you may have with regard to our Hosting Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated server. If you also need assistance handling server management tasks, you can have a glance at our Optional Managed Services package, which includes data backup space, weekly OS updates, server monitoring and restarting procedures, as well as software installation and troubleshooting services
An Easy–to–Navigate Help Section
We have equipped the Hosting Control Panel with an exhaustive knowledgebase, which includes exhaustive explanations of its features and functionalities. Furthermore, we have shot in–depth video tutorials that will further explain to you how to perform a particular action or troubleshoot a typically encountered problem. The instructional articles and the tutorial video clips are easily accessible from each section of the Hosting Control Panel through the Help and Videos buttons situated in the top right corner.