Lots of people who begin using their first web hosting account, or change companies, typically have queries in regard to how certain procedures are completed or stumble upon difficulties when setting up different things such as e-mails, website settings, and so on. This is why, many providers have prepared documentation with common questions and problems in order to help their customers obtain information quickly and easily. As a result, the customer support team representatives can spend more time on actual problems that some customers may be facing, as the solution for the minor things will already be available online and customers can easily solve them without having to get in touch with the client service staff. Having thorough documentation is quite important, particularly for new clients without any prior experience whatsoever, because the hosting service involves an enormous amount of functions and lots of people can get puzzled about what to do. A good knowledge base can both help you accomplish the procedures that you want and discover how the web hosting service functions as a whole.

Extensive Online Documentation in Shared Web Hosting

If you’ve bought your very first shared web hosting package from our company or have transferred your site over to us, you will grow used to our platform and our custom Hepsia Control Panel very quickly due to the fact that we have compiled an in-depth web-based knowledge base where you can find all the information that you will ever need – both general info with regard to the hosting service as a whole and more specific info about the separate functions that you can make use of and the predicaments that you can come across. The articles are available in two places. The whole article list can be accessed through the Help section of the Control Panel. You can find articles that are dedicated to the different features in every section of the Control Panel too. You can get to know how to accomplish basically everything, from enabling an .htaccess file to managing an electronic mailing list, and all the articles include comprehensive guides, so you will never get baffled because of an unclear text. Surely, in case you face a more specific problem and you don’t find a solution in our knowledge base, you can touch base with our help desk support team representatives 24/7.