Though this is not the most importantfactor to help you identify a reliable shared web hosting provider from a bad one and a reseller from a real supplier, the option to call and talk to a live person is an indicator that you aren't dealing with a one-person firm and that you will be able to get in touch with somebody whenever you need assistance. The phone support for hosting services may vary from basic to experienced, thus the issues that can be resolved with a phone call differ depending on the particular service provider. In the general case, these issues are simpler and include billing or first level tech issues since more difficult matters generally require a support ticket where both you and the administrators can track what is going on with a given situation. Still, being able to call your provider can save you a lot of time and efforts for the multitude of tiny problems that will eventually show up at the time you manage your web hosting account.
Phone Support in Shared Web Hosting
As we have live telephone support 14 hours every day, you will be able to call us and talk with our customer support representatives to get more info about the Linux shared web hosting that we provide and make sure that our servers match the system requirements for your sites before you purchase anything. For your convenience, we have telephone numbers on three different continents so that you're able to call the one closer to you - in the United States of America, Great Britain or Australia. In case you are already an existing customer, you'll be able to give us a call about general and billing matters, and even about some technical matters. In case the trouble is strictly technical or it requires longer time to investigate, you'll have to use our ticketing system, which will allow both you and our tech support team to keep track of the info provided by each side.