If you ever experience a problem with your site and are unable to deal with it yourself, ask the respective web hosting company’s help desk support staff to help you bring the website back online. A timely resolution would be the best-case scenario, but many companies answer within twenty four hours or even more, especially if you’re doing business with a hosting reseller. Even if the problem can be resolved without much effort, your website may not work properly or may not be accessible whatsoever for a longer time period, so you may lose potential clients because it is rather unlikely that anybody would be inclined to come back to an inoperational site. Because of this, you should make sure not only that you can get in touch with your hosting company, but also that they can answer and help you in a well-timed manner. If a web application update doesn’t go as planned or you erase something by accident, for example, the website should be restored promptly in order to prevent elongated inaccessibility.
One-Hour Response Guarantee in Shared Web Hosting
If you are using any of our Linux shared web hosting and you have an inquiry or confront a predicament, you can get in touch with us 24/7 by posting a helpdesk ticket or by sending an e-mail and we’ll make sure that you get a reply in no more than an hour. In case the issue can be resolved, we will do it before we reply to you, while in case there is something that you have to do on your end, we’ll provide you with all the necessary info – what settings to check, what possible solutions to try out, and so on. Typically, you will receive a response within only half an hour, which means that waiting around for hours on end or even for more than 1 day to get assistance is something impossible. Our one-hour reply time guarantee applies to any question that you may have – technical, general or billing.