The support that you'll receive from your shared web hosting supplier is very important, no matter if you have pre-sales questions and you aren't a customer yet, or you've got a technical problem with an active account. Timely and accurate information about a question or an issue can save you lots of time and efforts, not mentioning that this is generally an indicator that you're ordering from a genuine web hosting supplier and not from a reseller. When you purchase a hosting account via a company that does not own its servers and it can't access them immediately, it's quite possible that you'll wait for a day or two in order to have an answer to any query, which means that your sites may stay offline for quite some time. However, a provider which offers different means of communication and has a tech support staff available all the time can assist you right away and help you reduce or totally avoid any kind of downtime and potential losses.
24/7 Customer Support in Shared Web Hosting
All of our Linux shared web hosting feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our services before you make a purchase or you are an existing client and you have any question or some issue, you are able to contact us anytime, which includes holidays and weekends. We have a number of channels to get in touch with us - a couple of telephone lines around the world for your convenience and live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more complex issues or any matters which require more time to investigate and resolve. Unlike various other web hosting providers, our trouble tickets come with a guaranteed maximum reply time of just one hour, which means that whatever the trouble is, it will be resolved on time and you won't waste days so as to get something fixed.