A ticketing system is the most widely used channel of correspondence that hosting companies offer to their clients. It’s usually part of the billing account and is the best way to resolve a problem that requires a certain amount of time to investigate or that has to be forwarded to an admin. In this way, all replies given by either side will be stored in the same place in the event that somebody else needs to work on the problem at hand and the information already exchanged in the ticket will be accessible to all parties. The downside of using a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which suggests that you’ll have to log in and out of no less than 2 accounts to accomplish a specific operation or to reach the hosting company’s client support staff. If you desire to administer several domains and each one of them is hosted in its very own account, you will need to use even more accounts simultaneously. Plus, it could take a considerable amount of time for the provider to answer your ticket.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from us, you won’t ever have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket while browsing through your files or fine-tuning various settings. The ticketing system is being closely monitored 24-7 by our help desk support staff representatives and the response time is maximum 1 hour, but it rarely takes more than 20 minutes to receive support. In contrast with some web hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you want and request info in regard to any technical or billing issue. Furthermore, you can see a number of informative articles, which will help you fix the most common complications yourself.