Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from us, you won’t ever have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket while browsing through your files or fine-tuning various settings. The ticketing system is being closely monitored 24-7 by our help desk support staff representatives and the response time is maximum 1 hour, but it rarely takes more than 20 minutes to receive support. In contrast with some web hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you want and request info in regard to any technical or billing issue. Furthermore, you can see a number of informative articles, which will help you fix the most common complications yourself.